Billing Customer Service Representative
San Patricio Electric Cooperative, Inc.
San Patricio Electric Cooperative, Inc.
Sinton, TX Sinton, TX Full-time Full-time $19.
22 - $25.
63 an hour $19.
22 - $25.
63 an hour 4 days ago 4 days ago 4 days ago Assists the Customer Service Supervisor in evaluating, formulating, and implementing programs, policies, and methods to promote and facilitate the effective and efficient operation of the Cooperative toward achieving its mission and goals.
Will participate in providing a comprehensive customer service program which renders prompt and efficient service to members, employees, and the general public in the preparation and dissemination of information materials that contribute to a better understanding of and generate interest in cooperative programs and services.
Responsible for assisting members with billing questions.
Provides coordination of billing activities in a manner that provides reliable records and ensures accurate member billing.
Calculates and enters all billing adjustments.
Conduct activities in such a manner as to promote a safe working environment, efficient operation of the Cooperative, productive employees, and satisfied customers.
Assists customers with opening new accounts.
This includes but is not limited to:
Setting up staking appointments for Mapping Department Providing paperwork to customer.
Assist customer in completion of paperwork.
Making follow-up contacts if incomplete or missing paperwork.
Prepares work order for final inspection and makes appropriate copies.
Advise Mapping Department job is ready to be completed.
Document staking sheet has been finalized and release to construction.
Filing right of way easements when required.
Communicates SPEC Rules and services to the new member.
Records and reports any potential hazards to the Operations Manager.
Directs and coordinates with staking technician jobs to be staked.
Determines applicable refunds to members based on rate reclassification or new member connects.
Will have knowledge how to operate The Cooperative's phone and radio systems in the event of an outage or emergency.
Furthermore, will understand the role of a CSR in the Emergency Operations Plan.
Prepares files for delinquent notices to consumers.
Work with billing payment arrangements and delinquent accounts according to SPEC policy.
Prepare special billing and other necessary bookkeeping on particular classes of consumers.
Complete revenue reports, pre-bill edit, membership reports, delinquent reports, monthly penalty, and refund balance reports on cooperative billing, and all other necessary or required reports.
Process and post meter readings, batching customer payments and any other customer information as needed.
Process monthly bills and reports in a timely manner and ensure the information is accurate for final billing transaction to NISC.
Ensure data entries from billing reports are accurately reflected in the general ledger, provide coordination of billing activities in a manner that provides reliable records an ensuring accurate member billing.
Maintain patronage capital records and processes.
Report eschete funds.
Accept and process payments from consumers.
Mail letters to members with no checks allowed and/or no signatures on check message.
Conducts disconnects for non-payment and reconnections.
Prepare the Board Room for monthly Board Meetings and make sure all supplies for the meeting are available.
Back up to cashier.
Any other duties as requested.
Other duties may be assigned in the Emergency Restoration Plan Job Type:
Full-time Pay:
$19.
22 - $25.
63 per hour Expected hours:
40 per week
Benefits:
Flexible schedule Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
San Patricio Electric Cooperative, Inc.
Sinton, TX Sinton, TX Full-time Full-time $19.
22 - $25.
63 an hour $19.
22 - $25.
63 an hour 4 days ago 4 days ago 4 days ago Assists the Customer Service Supervisor in evaluating, formulating, and implementing programs, policies, and methods to promote and facilitate the effective and efficient operation of the Cooperative toward achieving its mission and goals.
Will participate in providing a comprehensive customer service program which renders prompt and efficient service to members, employees, and the general public in the preparation and dissemination of information materials that contribute to a better understanding of and generate interest in cooperative programs and services.
Responsible for assisting members with billing questions.
Provides coordination of billing activities in a manner that provides reliable records and ensures accurate member billing.
Calculates and enters all billing adjustments.
Conduct activities in such a manner as to promote a safe working environment, efficient operation of the Cooperative, productive employees, and satisfied customers.
Assists customers with opening new accounts.
This includes but is not limited to:
Setting up staking appointments for Mapping Department Providing paperwork to customer.
Assist customer in completion of paperwork.
Making follow-up contacts if incomplete or missing paperwork.
Prepares work order for final inspection and makes appropriate copies.
Advise Mapping Department job is ready to be completed.
Document staking sheet has been finalized and release to construction.
Filing right of way easements when required.
Communicates SPEC Rules and services to the new member.
Records and reports any potential hazards to the Operations Manager.
Directs and coordinates with staking technician jobs to be staked.
Determines applicable refunds to members based on rate reclassification or new member connects.
Will have knowledge how to operate The Cooperative's phone and radio systems in the event of an outage or emergency.
Furthermore, will understand the role of a CSR in the Emergency Operations Plan.
Prepares files for delinquent notices to consumers.
Work with billing payment arrangements and delinquent accounts according to SPEC policy.
Prepare special billing and other necessary bookkeeping on particular classes of consumers.
Complete revenue reports, pre-bill edit, membership reports, delinquent reports, monthly penalty, and refund balance reports on cooperative billing, and all other necessary or required reports.
Process and post meter readings, batching customer payments and any other customer information as needed.
Process monthly bills and reports in a timely manner and ensure the information is accurate for final billing transaction to NISC.
Ensure data entries from billing reports are accurately reflected in the general ledger, provide coordination of billing activities in a manner that provides reliable records an ensuring accurate member billing.
Maintain patronage capital records and processes.
Report eschete funds.
Accept and process payments from consumers.
Mail letters to members with no checks allowed and/or no signatures on check message.
Conducts disconnects for non-payment and reconnections.
Prepare the Board Room for monthly Board Meetings and make sure all supplies for the meeting are available.
Back up to cashier.
Any other duties as requested.
Other duties may be assigned in the Emergency Restoration Plan Job Type:
Full-time Pay:
$19.
22 - $25.
63 per hour Expected hours:
40 per week
Benefits:
Flexible schedule Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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